We want you to be completely satisfied with your purchase. Simply return any unworn item within 30 days for exchange or refund, minus your original shipping and handling charges. (Unfortunately, the original shipping charges are not refundable unless we made an error.) Original INSERTS MUST BE INCLUDED with the return. Be sure to wear socks and test your new shoes on a soft carpeted surface. Shoes that are scuffed or worn are not returnable. Returned shoes must be accompanied by a return form. Please use the return form that is on the back of the packing slip that came with your shipment. When returning an item, all return shipping costs must be paid for by the purchaser. Drew Shoe does not provide return labels. Do not send return packages via FedEx signature required or they will be returned to you. If you choose to exchange an item, Drew will gladly send your new order with no additional shipping charges. Please allow 2 business days from our receipt of your return for your exchange order to be placed and processed. Drew Shoe will issue a refund on any Drew footwear returned within 180 days should there be a manufacturing defect. Once we receive your return, please allow up to 10 business days for your refund to be received. Drew Return Address: Drew Consumer Returns 252 Quarry Road SE Lancaster, OH 43130